Refund and Payment Policy

Effective date: 10 October 2026

General rule

PART 1 purchases are generally non-refundable. Change of mind, partial use, unused subscription days or examination outcomes do not automatically qualify for a refund. We may review individual cases and issue a manual refund at our discretion. This policy does not exclude any right or remedy that cannot legally be excluded.

Duplicate payments

Verified duplicate payments will be refunded within 5–7 working days after verification. Send the transaction references, dates and your registered email to support so we can identify the duplicate payment. Do not send full card details or passwords.

Payment deducted without activation

If payment is deducted but access is not activated, contact support with the transaction reference and payment date. We will check the payment status and provide access after payment confirmation. Avoid repeated payments while the original transaction is being checked.

Individual review

To request a case-by-case review, describe the issue and provide relevant transaction details. A request does not guarantee approval. Where a manual refund is approved, support will confirm its amount and processing arrangements.

Access and renewal

Access starts after successful payment confirmation and lasts for the purchased period. Subscriptions do not auto-renew. An expired or partly used subscription does not automatically create a refund entitlement.

Upgrades and promotions

Basic-to-PRO upgrades normally cost PKR 3,000 and apply to remaining access days without extending expiry. Promotional discounts may apply when offered. A later price reduction does not automatically create a refund or price-adjustment entitlement.

Payment disputes

Contact support promptly if you believe a transaction is unauthorised, duplicated or incorrect. We may verify account and payment records when investigating. This policy does not require you to waive statutory rights or legitimate payment-dispute procedures.

Contact

PART 1
info.part1pk@gmail.com
+92 304 0583369
Office No. 2, 1st floor, Ayesha Clinic Building, KRL Road, Rawalpindi, Pakistan.